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Summit Hotels opens Bicol’s first chain brand

Summit Hotel Naga City

Toneam Outoftown Blog Center (Outoftownblog.com) – As Bicol recently officially reopened its tourism industry, the region has also welcomed the opening of its first hotel chain, the Summit Hotel Naga City.

Naga Summit Hotel
Naga Summit Hotel

The 3-star business boutique hotel, which opened in January in the Robinson’s Place shopping complex, is the latest addition to a growing number of tourism agencies in Bicol, one of the country’s top destinations before the Covid-19 pandemic.

As the 26th hotel for Robinsons Hotels and Resorts (RHR), the hospitality arm of Robinsons Land Corp., it has 56 guest rooms, four suites with views of Mt. Isarog, a gym, a plunge pool, a conference room and 3 function rooms.

Naga Summit Hotel lobby
Naga Summit Hotel lobby

It also has its iconic all-day dining restaurant and café, Café Summit, which has quickly become the city’s most popular dining venue with its regional Bicol and international cuisine.

Gokongwei’s hotel chain has 27 hotels in major cities including Robinson Hotels & Resorts in Cebu, General Santos, Tacloban, Iloilo, Bacolod, Dumaguete, Tagaytay and Metro Manila hotel. Naga is the seventh member of the Summit Hotel group.

Ramen Kinalas Noodle Soup
Ramen Kinalas Noodle Soup

The appointed manager of Summit Hotel Naga is Ann Margrett Mapula, one of the youngest millennial female executives in the hospitality industry. The 36-year-old manager will also oversee the operations of the adjoining 68-room Go Hotel Plus, which is due to open this summer.

Born in Butuan City in 1986, she completed a Bachelor of Science in Tourism at the University of the Philippines.

A native of Masbate province, she started her career with InterContinental Hotels Group in 2011 as Guest Relations Officer at InterContinental Manila, one of the country’s pioneering hotels.

She has held senior positions in 3 other luxury hotels namely Holiday Inn & Suites Makati, Front Desk Manager at InterContinental Kuala Lumpur and Manager at InterContinental Singapore at Club InterContinental.

Café Summit Naga City
Café Summit Naga City

Her exposure to Asian countries has made her an advocate for women’s leadership and gender equality in the industry. She also helped form and was a pioneer member of the Lean In Circle Kuala Lumpur, a professional and support group for women in Malaysia.

To prepare her for a leadership role at this prestigious hotel chain, Ann Mapula also trained in IHG’s RISE program, which trains potential female general managers.

As her first time as a senior hotel executive, she is excited about the prospect of bringing the best practices of the global industry to a local environment like Bicol.

“Customer service isn’t rocket science. It’s a five-sensory art tailored to each individual’s preferences. Listen and understand, and you can never go wrong,” she enthuses.

Ann Margrett Mapula, Manager, Summit Hotel Naga
Ann Margrett Mapula, Manager, Summit Hotel Naga

Ann Mapula is optimistic that the MICE tourism potential of Naga City and the region can be further enhanced with the introduction of international standards by Robinsons Hotels and Resorts.

The young hotelier said Bicol could accelerate the pace of the post-pandemic economic recovery as the number of visitors to the region increased from conferences and events.

Naga Summit Hotel

Located at: Robinsons Square Naga
Address: J57V + 8C2, Almeda Highway, Naga, Camarines Sur
Tel: 0998 888 7788

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read: The Ultimate List of the Best Hotels in Naga City

Original article: Summit Hotels opens Bicol’s first chain

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Summit Hotels opens Bicol’s first chain brand
Melo Villarreal
Out of Town Blog