In order to succeed in our work, we often end a wide range of skills, from simple communication to in-depth product knowledge.

Soft skills, such as communication, fall into the category of interpersonal skills, and no matter what position you apply for, everyone usually expects them. In this article, learn what interpersonal skills are, examples of how they perform in action, and how to develop them and display them in your resume to stand out from other candidates.

Interpersonal skills involve all aspects of life, from intimate relationships to business partnerships.

Interpersonal skills in the organization

In the business world, interpersonal skills determine how we get along with team members. For example, suppose you feel nervous at work. You may notice this and use active listening to find the root cause of the problem, and then use effective communication to solve the problem.

Why is interpersonal skills important?

Many career paths are accompanied by continuous interaction with people (whether colleagues or teammates), so understanding how to interact with everyone is crucial. Without them, it would be challenging to execute as expected.

In view of this, employers look for people with strong interpersonal skills, because it means they can work well with others and communicate in a way that drives business success. In some jobs, such as customer service, strong interpersonal skills are essential.

Most importantly, interpersonal skills help us interact with others in a decent way. Even if you are a software engineer who spends most of your time on the computer, you still need to interact with your teammates, and sometimes you need to explain technical details to those who may not have the same expertise. This requires good communication.

There is often some confusion between interpersonal skills and introspective skills, so we will explain the difference below.

Introspection and interpersonal skills

A few letters make up the difference between interpersonal skills and interpersonal skills, but they are different. Specifically, interpersonal skills are the way you speak to yourself in your mind, while interpersonal skills involve conversations with others.

However, both are related to each other through emotional intelligence. Having a strong sense of self (introspection) can help you become better in terms of interpersonal skills, because you can manage your emotions and react accordingly regardless of the situation.

Types of interpersonal skills

There are many kinds of interpersonal skills, and many of them are complementary. Below we will list common interpersonal skills and give examples of their performance in action.

  • communication — The way you communicate clearly and effectively with others.
  • Conflict management — How do you deal with disturbing business situations that arise, whether it is mediating problems between colleagues or seeking solutions to personal matters. Regardless of your qualifications, conflict management is a basic skill.
  • pity — Empathy is the most important interpersonal skill, because you need to have empathy, understanding and care for the people around you and the people you work with every day.
  • lead — Including being able to motivate and encourage others, whether you are in a leadership role or not, and being able to stand up when a leader is needed.
  • hearing — It is closely related to communication and empathy; you need to listen to your colleagues to make them feel comfortable, listen and value.
  • cooperate — As an employee, being able to get along well with others, teamwork is essential to get the job done.

Examples of interpersonal skills

Types of interpersonal skills

Examples of interpersonal skills


Nonverbal communication and body language, public speaking, oral communication, written communication, and the ability to establish rapport

Conflict management

Solve problems, listen actively, mediate


Caring, compassionate, diplomatic, kind, actively listening, understanding and developing rapport


Encouragement, management, guidance, motivation, reliability, consulting, constructive criticism, diplomacy, flexibility


Active listening, curiosity, concentration and the ability to show concentration, as well as listening to the speaker’s voice


Being able to see both sides makes people feel respected and valued, teamwork, and understanding of team dynamics

How to develop interpersonal skills

No matter what role you play, interpersonal skills are essential. Here are some tips to help you improve your interpersonal skills and improve the interpersonal skills you already have.

1. Use available resources.

Look for online courses or books from experts that explain the importance of interpersonal skills and provide skills to develop these skills based on your own experience.

2. Identify areas for improvement.

Identifying areas for improvement can help develop your skills.

You can seek feedback from the people who work with you every day and learn about areas that they think can be improved. If you are in a customer-facing role, you can monitor your NPS score or customer feedback surveys to understand what they think you are shortcomings.

3. Seek feedback and learn from it.

One of the best ways to understand your skill level is to solicit feedback on your current performance from people who interact with you every day (such as a colleague, mentor, or boss).

For example, maybe you work in a team every day, and one of your colleagues said that sometimes they can’t feel your voice. You can learn from their assessment and work hard to practice active listening.

4. Practice your skills.

As with most skills, one of the best ways to develop them is to practice them. Put yourself in an environment that requires these skills, such as stepping up and assuming leadership roles during team meetings. As mentioned above, you can then ask your peers for feedback and understand what is done right and where more work is needed.

5. Recognize that there is no “end” to developing your skills.

Although your desire may be perfect, there is no way to be perfect. Everyone is constantly learning and developing their skills, especially because the role requirements may vary.

For example, working in customer service may require you to focus more on problem solving and empathy, while being a manager may require you to spend more time on collaboration and conflict management. Recognize that there is always room for growth and development, and as long as you realize this, you will develop the skills needed to succeed.

Interpersonal skills on resume

It is important to emphasize your interpersonal skills on your resume, because many employers are looking for them. Sometimes, interpersonal skills are called soft skills, rather than technical skills like having product knowledge.

The most important thing to do is to determine the skills that match the job description of the new role, so you can clearly show how they will help you succeed.

After determining these skills, you can show them through three options:

  • A simple list of skills,
  • A bulleted list of your work achievements and the interpersonal skills that helped you succeed,
  • Summarize your experience at the top of your resume.

As mentioned above, there is no end to cultivating interpersonal skills. The content required for each job may vary depending on your industry, and continuous learning is always important. However, use the tips in this list to put yourself in an environment where you need to practice skills, and whether you are just starting out or an experienced executive, you will find yourself successful in your role.

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